The MTS Technical Support personnel are trained to respond to a customer's technical needs quickly and effectively. We understand that your uptime is crucial to productivity. Therefore, we always have both a Service Engineer and a Technical Support Representative available.
Many times customer problems can be solved over the phone with experienced MTS Technical Support personnel. They are knowledgeable and skilled in evaluating the situation, and ascertaining the best means of solving the problem. In addition, for those instances where an on-site service visit is required, we guarantee 24-hour response for down machines. Our combination of Service Engineers and Technical Support Representatives provide a timely solution to maintaining production, while keeping service charges to a minimum.
